FAQ’s – Iron & Gold Games

Welcome to our Frequently Asked Questions page. Here you’ll find clear answers to the most common questions about our products, orders, shipping, and store policies. If you need further assistance, feel free to reach out to us anytime.

🛍 Orders & Products

1. Are all your products authentic?

Yes. All items we sell—whether hobby boxes, trading cards, or collectibles—are 100% authentic and sourced from authorized distributors.

2. What condition are the products in?

All products are brand-new, factory-sealed, and inspected before shipping to ensure collectible condition.

3. Do you restock sold-out items?

Restocks depend on distributor availability and manufacturer releases. Popular items may sell out quickly, but we work hard to restock whenever possible.

📦 Shipping

4. Do you ship internationally?

No. At this time, we only offer domestic shipping within the United States.

5. How long does shipping take?

We offer standard domestic shipping with an estimated delivery time of 5–7 business days once the order has shipped.

6. How long does order processing take?

Processing typically takes 1–3 business days before shipping.

7. Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with tracking details (if applicable).

💳 Payments & Pricing

8. What payment methods do you accept?

We accept secure online payment methods provided at checkout. All payments must be completed before orders are processed.

9. Are prices subject to change?

Yes. Market conditions and product availability may cause prices to fluctuate.

🔄 Returns & Refunds

10. Do you accept returns?

Returns are accepted under specific conditions outlined in our Refund & Return Policy. Items must be unused, unopened, and in their original condition.

11. How do I request a return?

12. Do you accept returns on pre-sale items?

Pre-sale orders are generally final and non-refundable, except in cases of product cancellation or allocation shortages.

🛒 Pre-Sale Orders

13. When will my pre-sale item ship?

Pre-sale products ship on or shortly after the manufacturer’s release date.

14. Can I cancel my pre-sale order?

In most cases, pre-sale orders cannot be canceled unless the product is not released or we cannot fulfill your order.

📞 Support & Assistance

15. How can I contact customer support?

You can reach us anytime via:

📧 itazizim724@gmail.com
📞 +1 (415) 350-3222

We aim to respond within 1 business day.

16. Do you offer help with special requests or bulk orders?

Yes! Contact us and we will do our best to accommodate your request depending on stock availability.